Whether you're in Karachi sorting a deposit issue at midnight or in Lahore needing a quick KYC clarification before a PSL match, fe888's support team is here whenever you need us — in plain, clear English.
Three reliable ways to get help — choose whichever works best for your situation.
The fastest way to get a response. Open the chat widget inside your fe888 account and you'll be connected to a real support agent — not a bot — within minutes. Available 24 hours a day, 7 days a week.
For detailed queries, account disputes, or situations where you need to attach screenshots or documents (such as KYC uploads), email is your best option. Our team reviews every message and responds in full.
Many common questions — about deposits, withdrawals, bonuses, KYC, and account settings — are answered in our FAQ section. It's the quickest self-service option before reaching out to the team directly.
fe888's support team handles a wide range of queries. Here are the most common topics Pakistani players contact us about.
JazzCash or Easypaisa transfer sent but balance not reflecting? Share your transaction reference and our team will investigate and resolve it swiftly.
Withdrawal requests are processed within standard timeframes, but delays can occasionally happen. Contact support with your request ID for a status update.
Need help submitting your CNIC documents or understanding why your verification is pending? Our KYC team guides you through every step of the identity check process.
Forgotten password, suspicious login activity, or want to enable two-factor authentication? Account security queries are treated as high priority.
Confused about a wagering requirement, bonus expiry, or why a promotion hasn't credited? Share the offer name and our team will check it against your account history.
Disconnected mid-game during a cricket bet? Slot spin result in dispute? All game-related complaints are logged and investigated with full session data review.
Want to set deposit limits, request a cool-off period, or self-exclude? Our responsible gaming team processes all such requests confidentially and without judgment.
Want to know what data fe888 holds about you, or request deletion of your account? Contact support with your account details and we'll handle your request per our Privacy Policy.
KYC (Know Your Customer) verification is required before your first withdrawal. Here's exactly what fe888 needs from you and how to submit it correctly the first time.
After logging in to your fe888 account, navigate to Account Settings and find the Verification or KYC section. This is where you'll upload your documents.
You'll need a clear photo or scan of your National Identity Card (CNIC) — both front and back. Make sure the image is well-lit, all four corners are visible, and the text is fully readable. Blurry or cropped images will be rejected.
A current selfie is required for facial verification. Hold your CNIC next to your face in the photo if prompted. Good lighting and a plain background make approval faster.
Upload the documents through the fe888 verification portal. Double-check file size limits (usually under 5MB per file) and accepted formats (JPG, PNG, PDF).
fe888's KYC team typically reviews submissions within 24–48 hours on business days. You'll receive an email notification once your account is verified or if additional documents are needed.
Once KYC is approved, your withdrawal limit unlocks and you can send PKR winnings to JazzCash, Easypaisa, HBL, UBL, or any supported bank account.
KYC is not just a regulatory requirement — it actively protects you as a fe888 player. By verifying every account, fe888 prevents:
All documents submitted to fe888 are encrypted and handled in strict confidence per our Privacy Policy.
Payment issues are among the most common support queries at fe888. Here's what to do if something goes wrong.
Mobile wallet deposits usually reflect within a few minutes, but network delays can occasionally push this to 15–30 minutes during peak hours (especially around PSL match days when activity spikes).
What to do: Wait 30 minutes, then check your transaction history in the fe888 cashier. If still not showing, contact live chat with your JazzCash/Easypaisa transaction reference number.
Bank transfers (HBL, UBL, Meezan Bank, Bank Alfalah) typically process within 1–3 business hours during banking hours in Pakistan. Transfers initiated after 5 PM PKT or on public holidays may take until the next business day.
What to do: Wait one full business day before escalating. If no credit after that, share your bank's deposit slip reference via email to [email protected] for manual reconciliation.
Standard withdrawal processing at fe888 takes 1–24 hours. If your request has been pending longer, the most common causes are: KYC not yet verified, wagering requirements not fully met, or a high-volume processing queue.
What to do: Check your KYC status first. If verified, contact support via live chat with your withdrawal request ID for a real-time status check.
Crypto deposits reflect after blockchain confirmation — typically 1–5 minutes on TRON network. If unconfirmed after 20 minutes, share the TxID (transaction hash) with support for manual investigation.
Important: Always copy the fe888 USDT wallet address fresh from the cashier page. Sending to an old or saved address may result in unrecoverable loss — fe888 cannot recover crypto sent to incorrect addresses.
Quick answers to questions our support team receives most frequently from Pakistani players.
fe888 is committed to ensuring a safe environment for all Pakistani players. If you ever feel that your gambling is becoming problematic — spending more than you can afford, chasing losses, or gambling to escape stress — please reach out to our support team immediately. We can activate deposit limits, cool-off periods, or permanent self-exclusion without question.
We also encourage players to be aware of the resources available for problem gambling support. Search for Gamblers Anonymous Pakistan or BeGambleAware online for confidential, professional assistance.
18+ All fe888 services — casino, sports betting, card games, and slots — are strictly for adults aged 18 and above. It is your responsibility to ensure that accessing and using fe888 complies with the laws and regulations applicable in your local jurisdiction within Pakistan. If you are unsure about the legality of online gambling in your area, please seek legal advice before registering or depositing.
24 hours a day
7 days a week
365 days a year
English
Pakistani-friendly tone
Clear, jargon-free responses
Live chat: < 5 min
Email: 12–24 hours
KYC review: 24–48 hours
All interactions
confidential & encrypted
per our Privacy Policy